House Policies

Updated: August 2026

 

ENTRY & IDENTIFICATION 

  1. Entry to Delta Bingo & Gaming is restricted to individuals 18 years of age or older. 
  2. Individuals who appear to be under 25 may be required to present valid, government-issued photo identification. Health cards are not accepted. 
  3. Delta Bingo & Gaming reserves the right to refuse admission or service to any individual.
  4. The following individuals are not permitted to enter: 
    1. Individuals who appear intoxicated. 
    2. Individuals prohibited from accessing the gaming site or playing a lottery scheme as a condition of a court order. 
    3. Individuals excluded from the site under subsection 3.6(1) of the Gaming Control Act, as noted by the Registrar of the Alcohol and Gaming Commission of Ontario (AGCO).
  5. Outside food and beverages are not permitted. Delta Bingo & Gaming reserves the right to refuse entry to anyone carrying outside food or beverages and may require these items be discarded before entry. 

 

BINGO PLAY, PRIZING & GAMING PRODUCTS 

  1. Players must purchase at least one regular Bingo book to purchase or play extra cards or specials. Delta Bingo & Gaming reserves the right to impose a minimum purchase requirement. 
  2. Gaming products are valid only for the session for which they were purchased. Bingo products cannot be reserved. 
  3. Seating is available on a first-come, first-served basis unless otherwise indicated. For certain events, Delta Bingo & Gaming may assign or pre-allocate seating. 
  4. Altering, splitting, cutting or sharing Bingo paper or cards is strictly prohibited. Prizes will not be honoured for altered Bingo product. 
  5. Bingo card numbers and serial numbers must remain visible to verify a Bingo and maintain game integrity. 
  6. Players are responsible for audibly alerting the Caller when they have a ‘Bingo’ before the next number is called or before the game is closed.  
  7. Bingo balls displayed in the camera are only official once they’ve been announced by the Caller. 
  8. If a called ball is placed incorrectly by the Caller, the actual number on the ball will be recognized as the official number called, not the position in which it was placed and displayed on the flashboard. 
  9. Prizes are split evenly amongst all verified Bingo wins. This also applies to rare incidents where duplicate cards occur. 
  10. Prizes valued at $1,000 or more are subject to a Family Responsibility Office (FRO) check. Valid, government-issued identification is required to claim the prize. 
  11. Vegas-style machines may not be reserved, held or blocked from use. 
  12. Delta Bingo & Gaming is not responsible for lost or stolen credit vouchers, or credits left in an unattended machine.  
  13. Delta Bingo & Gaming only offers games approved by OLG. All gaming products and offerings are subject to change at the discretion of Delta Bingo & Gaming and OLG. 

 

CONDUCT 

  1. Foul language, disruptive behaviour, harassment and disrespectful conduct toward fellow players, employees or charity volunteers will not be tolerated and may result in removal or a ban from the premises. 
  2. Cell phones and other electronic devices should be turned off or set to silent mode. Delta Bingo & Gaming reserves the right to require customers to stop using these devices at any time. 
  3. The consumption of cannabis or cannabis products, including by smoking, vaping or any other method, is prohibited on all Delta Bingo & Gaming property, including designated smoking patios, shelters and parking lots. Individuals who do not comply with this policy may be asked to leave the property and may be subject to a temporary or permanent ban. 

 

OTHER 

  1. Acceptance of foreign currency and applicable exchange rates are at the discretion of Delta Bingo & Gaming. 
  2. Delta Bingo & Gaming is not responsible for lost or stolen personal belongings. 
  3. Professional photography and video recording are prohibited without prior authorization from Delta Bingo & Gaming’s Corporate Office. Personal photography and recording are permitted, provided other players’ faces and identifying information are not captured or used. 
  4. By entering Delta Bingo & Gaming, you consent to being photographed, filmed and/or recorded on behalf of Delta Bingo & Gaming. You acknowledge that your image, likeness and/or voice may be used by Delta Bingo & Gaming for promotional, advertising and marketing purposes, without compensation or further notice.  
  5. Violations of House Policies, Rules of Play or applicable government regulations may result in prize forfeiture, temporary or permanent bans from the property, and/or legal action. 

 

Accessibility Standards

Accessibility Standard for Customer Service

Multi-Year Accessibility Plan