Multi Year Accessibility Plan


Delta Bingo Inc strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Delta Bingo & Gaming is taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how Delta Bingo & Gaming will play its role in making Ontario an accessible province for all Ontarians

Delta Bingo & Gaming is committed to improving accessibility and has put the following practices in place to ensure compliance with the Accessibility for Ontarians with Disabilities Act.

Statement of Commitment

Delta Bingo & Gaming is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in inclusion, equal opportunity and we strive to meet the needs of people with disabilities in a timely manner, by preventing and removing barriers and adhering to accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessibility Policies

Delta Bingo & Gaming has established polices for AODA Customer Service and AODA Integrated Accessibility Standard which are posted on the Delta Bingo website. The polices Delta & Gaming has implemented are reviewed and updated, as required. These policies are available in alternative formats, upon request.

  • Created Accessible Customer Service Standard Policy 2011
  • Updated to include Integrated Accessibility Standards Regulation Policy 2015


Communication and Accessible Emergency Information

Delta Bingo is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information. Delta Bingo will consult with people with disabilities to determine their information and communication needs

Delta Bingo & Gaming is committed to providing employees with publicly available emergency information in alternative formats upon request. In addition, Delta Bingo & Gaming has developed an individualized emergency response program for our employees with disabilities where necessary.

Delta Bingo & Gaming has upgraded the existing feedback processes to ensure the processes are accessible to people with disabilities upon request, to the extent practicable:

In addition to communication with Operations managers at the site level, Delta Bingo & Gaming customer feedback processes allow for multiple types of communication through email, telephone, or regular mail.



Delta Bingo & Gaming will provide training to employees and volunteers on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the needs of employees and volunteers based on how it relates to their individual work assignments.

Delta Bingo & Gaming having partnered with the OLG currently provides AODA based training through an online platform for all employees which is tracked and monitored for reporting purposes.

  • All employees trained Fall 2011 on the AODA & Accessible Standard for Customer Service
  • All new employees trained during onboarding process
  • 2012 Delta Bingo & Gaming partnered with the OLG and AODA training module launched through LMS portal for all employees
  • 2020-2021 Delta Bingo & Gaming to launch new LMS training portal for all employees



Delta Bingo & Gaming will notify the public and employees that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redeployment processes, we will take into account the accessibility needs of employees with disabilities.

Delta Bingo & Gaming has an Accommodation process in place to ensure the needs of employees with disabilities are met and through an Individual Accommodation Plan supports can be offered in a manner to allow the individual to be successful in their role while maintaining their dignity and respect.

  • Provide employees with Functional Abilities Form to aid in successful return to work processes
  • Provide employees with disabilities an Individual Accommodation Plan upon request
  • Provide employees with disabilities with Emergency Response Form upon request


Design of Public Spaces

Delta Bingo & Gaming will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces such as accessible off street parking and service-related elements like service counters and waiting areas. Delta Bingo will ensure when accessible elements in public spaces are disrupted due to preventative or emergency maintenance, signage will be posted and alternative accommodations will be made to support person with disabilities.

Over the past several years Delta Bingo & Gaming has renovated many of our existing locations and during that process have removed pre-existing barriers for persons with disabilities in order to make our facilities both a great place to work and visit.

  • 2013 – renovation of Pickering location
  • 2014 – renovations of Niagara Falls, Oakville, St. Clair and Brampton
  • 2015 – renovations of Fort Erie and St. Catharines
  • 2016 – relocation and build of our Corporate Head Office
  • 2019-2020 – renovation of Downsview location
  • 2021 – ensure by January 1, 2021 our website is compliant with the WCAG 2.0 Level AA standard

Delta Bingo & Gaming is committed to removing barriers for persons with disabilities in all future planned renovations.


For More Information:

For more information on this accessibility plan, please contact:

(905) 842-8070 ext.105

Website:, Facebook: @DeltaBingoandGaming, Instagram: @DeltaBingoandGaming

Standard and accessible formats of this document are free upon request by request through

Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.


In Closing

In its commitment to continued growth and learning, Delta Bingo & Gaming will review the multi-year accessibility plan every five years to identify progress made in addressing barriers and remain focused on building awareness and knowledge when providing goods and services to individuals with disabilities.


Updated: June 27, 2023


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