Hiring: Assistant Manager

Assistant Manager 

Position: Full-Time

Hiring Location(s): Pembroke & Toronto (Downsview)

Primary Function

Under the supervision of the Facility Manager, this position is responsible for performing a variety of duties related to the operation of Gaming with an emphasis on accuracy and maintaining a high level of customer service. Must work collaboratively with the Facility Manager to operate the Bingo & Gaming facility and meet all gaming standards.

Must be able to work a variety of shifts including weekdays, evenings and weekends.

Responsibilities

• Managing labour costs through effective scheduling and floor management
• Ensuring that product launches and promotions are executed with perfection
• Resolving guest issues, as well as working with your team to minimize issues.
• Monitor weekly and monthly inventories
• Prepare and provide Team Members with performance reviews
• Train, remind and encourage Team Members to follow all policies, procedures and programs in place while leading by example.
• Plan, organize, direct, control and evaluate daily operations
• Assist in balancing cash and paper inventory
• Complete cash reports and related forms
• Foster a positive work environment through leadership
• Ensuring compliance within AGCO/OLG/Delta guidelines
• Opening/closing the center
• Other duties as assigned by facility manager

Qualifications/Skills

• 2+ years supervisory experience in a customer service-based position
• Knowledge of cash handling and balancing of daily cash intake
• Strong mathematical and problem solving
• Exceptional customer service and resolution skills
• Excellent communication skills to deal effectively with staff, customers and vendors
• Ability to work with minimal supervision
• Exceptional leadership and interpersonal skills
• Basics computer knowledge, including Microsoft Office

Preferred

• Knowledge of Gaming/Bingo is not necessary, but is an asset.
• Certifications: Smart Serve, Safe Food Handling, Health & Safety/First Aid

About Delta Bingo & Gaming:

Founded in 1966, Delta Bingo & Gaming is a proud industry leader with 20 locations and over 900 employees in North America. At Delta, our mission is to create unique entertainment experiences that bring people together. As one of Canada’s leading Charitable Gaming Centre Operators, Delta serves over 960 local charities and is honoured to support each local community it is a part of. Delta is licensed under the OLG and regulated by AGCO. Since the inception of Charitable Gaming, $120 Million has been donated to local charities across Ontario.

While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted. Delta Bingo & Gaming is an EEO Employer – Minorities / Gender / Protected Veterans / Disabled