Customer Service Representative – Pembroke

Join our team: Customer Service Representative

Job Type: Part Time/Full Time

Location: Delta Pembroke

Industry: Gaming & Entertainment

Department: Customer Service

Pay Grade: $14 + Gratuities

Job Responsibilities:

Under the supervision of the Facility Manager, this position is responsible for performing a variety of duties related to the operation of the Bingo with an emphasis on serving customers and maintaining a high standard of customer service. Duties also include cash handling, bingo card sales and verification of winning cards. Additional duties include general cleaning of bingo playing area. This position involves a variety of shifts including weekdays, evenings and weekends.

Principal duties include:

• Take customer orders.
• Receive payment for bingo card/Break Open ticket sales and make change if required.
• Maintain sales area and electronic equipment in an organized, clean manner at all times.
• Keep tables clear of debris.
• Clean bingo playing area thoroughly before leaving.
• Ensure that sales of bingo cards/Break Open tickets are balanced.
• Deal courteously with public.
• Other duties as assigned by hall manager.

Qualifications/Skills:

• Knowledge of cash handling and balancing of daily cash intake.
• Strong mathematical skills.
• Exceptional Customer Service skills.
• Good communication skills to deal effectively with staff and public.
• Ability to work with minimal supervision.
• Good leadership and interpersonal skills.
• Basic computer knowledge.
• Must be 18 years of age or older

Preferred:

• Smart Serve an asset

Knowledge of Bingo, not necessary but a definite asset.